Warranty Support Request

/Warranty Support Request
Warranty Support Request2019-01-15T14:58:33+00:00

Please use the form below to submit a support request for your BVS Touch Screen(s). We endeavour to deal with every request in the quickest way possible.

* = Required fields

Support Contact - First Name*

Support Contact - Last Name*

Support Contact - Telephone*

Support Contact - Email*

Establishment where product installed*

Post Code where product installed*

Product & model no.*

Serial No. (IF NOT AVAILABLE, PROOF OF PURCHASE "MUST" BE ATTACHED BELOW TO AVOID DELAY)

Name of Reseller product purchased from*

Fault summary*

Detailed Fault Description*

Attachment1 - Please attach PROOF OF PURCHASE here

Attachment2 - Please attach any other document including image file here

Attachment3 - Please attach further document including image file here

In line with GDPR (General Data Protection Regulation) guidelines, I consent for my above data being used for the purpose of the above support request*

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How the BVS touchscreen warranty works

Step 1 – Once a support request is logged the support team will get in touch with you to establish that it is the screen which is faulty. Note that in the majority of cases, the screens are found not to be faulty and this series of troubleshooting steps helps to confirm that.

Step 2 – The support team will go through a series of  troubleshooting steps, which may be via email or telephone. For certain tests, you may be required to be present next to the screen.

Step 3 – Once the above steps have been carried out, if it is established that the screen has a fault, this will be conveyed to you and a date and time will be agreed for an engineer’s visit to either fix or replace the screen.

Kindly note that warranties on any BVS products will be voided if any labels or stickers are removed from such products.

BVS TouchScreen Warranty Terms (pdf)