How the BVS touchscreen warranty works
Step 1 – Once a support request is logged the support team will get in touch with you to establish that it is the screen which is faulty. Note that in the majority of cases, the screens are found not to be faulty and this series of troubleshooting steps helps to confirm that.
Step 2 – The support team will go through a series of troubleshooting steps, which may be via email or telephone. For certain tests, you may be required to be present next to the screen.
Step 3 – Once the above steps have been carried out, if it is established that the screen has a fault, this will be conveyed to you and a date and time will be agreed for an engineer’s visit to either fix or replace the screen.
Kindly note that warranties on any BVS products will be voided if any labels or stickers are removed from such products.