Help & FAQs

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Help & FAQs2018-10-24T11:40:30+00:00

Click below for answers to the most common questions

Can I connect my iPad and android tablet to my BVS ETD Screen?2016-11-24T16:12:56+00:00

Yes, please download the BVS ETD Meeting Pad User Manual

I am having a problem using a Mac OS2016-05-03T23:01:14+00:00

Each new version of Apple’s IOS has different restrictions in place to try and prevent compatibility with third part touch screens. Each restriction requires us to develop a new version of firmware to work around the constraints implemented by Apple. If you are running your touch screen from a Mac with a recent IOS you may experience issues with the touch functionality such as incorrect calibration or the touch function not working in certain areas. We recommend downgrading your operating system to OS X Yosemite 10.10 or any version of OS X Mavericks.

My touch screen isn’t playing any sound2015-10-20T09:08:53+00:00

If you are using a VGA cable to carry the video signal from your PC to your touch screen you must also use a 3.5mm male to male audio jack cable to carry the audio signal. If you are using a HDMI cable to carry the video signal this will also carry the audio signal as well so there is no need to use an audio jack cable.
Once you have checked this please ensure that your “Surround Sound” setting is set to “Surround”. To do this press the “Menu” button on remote control, then press the right navigation button, and go to the “Sound” sub menu. Change the “Auto Volume” to “ON” if it isn’t already and change the “Surround Sound” to “Surround” (please do not select the “SRS TruSurround XT” option).

The video signal from my PC will not display on my Touch Screen.2015-10-13T16:16:42+00:00

Begin by ensuring that you have the correct input source selected, for example if you are using the front HDMI port you must press the “Input” button the remote control and selcet the source “HDMI (front)”. If your video signal still does not display press the monitor toggle button on your PC/laptop and select “Duplicate” if given the option.

I can only get one touch point on my screen/my multi-touch functionality isn’t working.2015-10-13T15:53:23+00:00

First, try opening Microsoft Paint and drag two fingers across the drawing area. If this produces two lines your multi-touch functionality is working correctly. If you still cannot get more than one touch point to register please check to make sure that your gesture control is turned on and that there are no other settings within your operating system preventing there from being multiple touch points when using a touch screen.

USB not registering at all/Touch functionality not consistent.2015-10-13T16:18:40+00:00